Privacy Policy

Privacy Policy

The Building Repair Network Limited (TBRN) – September 2021
TBRN takes the privacy and security of your personal data very seriously. This policy is intended to inform you about the information we collect, why we use it, who we may share it with and your rights.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

1) Who we are,
TBRN is a private limited company officially registered as The Building Repair Network Limited. We are a specialist property claims provider and network of building repair contractors. You can contact us on 0151 909 2788 or

2) What information do we collect?
We may receive information about you from various sources including our clients who instruct us to be involved in your claim as well as from you directly whether via the website, phone, email or other correspondence. Examples of the information we may obtain are:
– Identity data including your first name and last name
– Contact data including your email address, telephone numbers
– Company data including your company name, job title and billing address
– Information about your property
– Payment details
– Technical data including IP address, any login data, and other technology you might use to access this website
We may also collect information when you visit our website automatically with the use of standard cookies. Please see section 5 below for further information.

3) Why do we need to collect and use your information and how do we use it?
We need to collect your information in order to deliver the service required which may include:
– The validation of an insurance claim
– The management of a property damage claim
– The arrangement and management of repair works to your property
– The consideration of you joining us as an employee
– The consideration of you joining our supply chain
We do not intend to transfer your information outside of the UK.
We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. The maximum period any information will be kept for unless restricted by legislation will be 10 years.

4) Who we share your information with?
We will only share your information with third parties when necessary and there is legitimate interest to do so. We require any third parties with whom we share your information to respect and process it in accordance with the law. Your information may be shared with:
– Our vetted network of contractors to enable them to survey, quote and undertake works on your property. We have robust on boarding and management processes with our network contractors and ensure they are committed to protecting your data
– External support services including IT and accountancy service providers
– Professional advisors including auditors and insurers
– Where we are under a duty to do so in order to comply with any legal or regulatory obligation

5) Cookies
Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice.

6) Your rights in relation to your information
Your personal data is also protected in the UK by the General Data Protection Regulation (and any implementing legislation and any legislation or regulations that supersede this) (the GDPR). TBRN takes its obligations under the GDPR seriously, including the requirement that any personal data we process must be collected for a specified and legitimate purpose, must be accurate and kept up to date, and we must ensure the security of your personal data is maintained, including against accidental loss and unauthorised access.
You also have various rights under the GDPR in relation to your personal data, including the following:
• you have rights to access, correct, erase, restrict or object to your personal data being used by TBRN.
• you have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.
• you have the right to withdraw your consent to TBRN using your personal data; and
• you also have the right to make a complaint with the data protection authority in the UK (the Information Commissioner’s Office –
If you want to exercise any of these rights, please contact us via your nominated Claims Concierge if you have one or at We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than one month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

7) Your Consent
By using this website, you consent to our collection and use of your information as described in this privacy notice.

8) Changes to this notice
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
This policy was last updated in September 2021.